Write a reply to a new customer inquiry and leave it as a draft for a person to review and send.
Draft defect replies for shoppers using orders and replacement rules.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Draft shopper refund replies after checking orders and prior refunds.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.