Write a reply to a new customer inquiry and leave it as a draft for a person to review and send.
Draft replies to guests unhappy with an earlier answer.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
Draft a guest reply that acknowledges an unresolved stay complaint.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.