Write a reply to a new customer inquiry and leave it as a draft for a person to review and send.
Prepare a calm reply in the complaint thread for review.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
Prepare point-by-point replies to customer complaint letters.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.