Write a reply to a new customer inquiry and leave it as a draft for a person to review and send.
Prepare complaint replies that follow the team's escalation guide.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
Draft complaint replies for managers to review and send.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.