Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Prepare customer reply drafts for representatives to review.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Prepare complaint replies for representatives to review before sending.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.