Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft an answer in the customer chat for review before sending.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Draft calm replies to customers whose complaint remains unresolved.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.