Close signed tasks, open follow-ups, carry revision notes. Every one is ready to run, and you can adjust it in plain language.
Carry customer site issues and files into support tickets.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Send hosting faults reported by customers to engineers as prioritized bugs.
Your engineering team gets a prioritized bug in its issue tracker, and your support owner gets the link on the case.
Hand off escalated hosting tickets with customer messages and files.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.