Answer team questions, send notes, open channels. Every one is ready to run, and you can adjust it in plain language.
Send incoming voice transcripts to the person covering the desk.
Get voice messages from your shared Android phone as text in your chosen coverage chat, with the sender and arrival time included.
Draft first answers to guest chats for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.