Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft first answers to diners' chat questions for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Draft replies to dining complaints using visit notes and recovery guidance.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
Prepare replies to diners who report poor service.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.