Escalate late approvals, open follow-ups, remind reviewers. Every one is ready to run, and you can adjust it in plain language.
Spot repeat customer complaints and email the owner cases needing follow-up.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
Surface serious complaints while keeping the reason on each submission.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.