Close signed tasks, open follow-ups, carry revision notes. Every one is ready to run, and you can adjust it in plain language.
Pass client email requests to the next owner with prior work in view.
The next support person gets the full email history and attachments, while your first responder knows who took over.
Give clients a ticket link for service requests or flag missing tickets.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.