Close signed tasks, open follow-ups, carry revision notes. Every one is ready to run, and you can adjust it in plain language.
Match unresolved email cases to the right support person.
The next support person gets the full email history and attachments, while your first responder knows who took over.
Confirm portal requests reached the help desk or flag missing tickets.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.