Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Your introduction replies are ready to review in the original thread, and a private chat message points you to the draft.
Get a reply draft in the original conversation, with the sender's questions addressed and uncertain facts marked for your review.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.