Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Prepare cancellation drafts and flag policy questions for review.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.
Place tailored reply drafts in open customer conversations for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.