Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft answers to flagged customer emails using approved help files.
Get a reply draft in the original conversation, with the sender's questions addressed and uncertain facts marked for your review.
Prepare cancellation drafts and flag policy questions for review.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.
Place tailored reply drafts in open customer conversations for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.