Research a visitor's question and reply in the website chat with a current answer and source link.
Resolve hosting account questions using past cases and current policies.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Answer hosting questions from help articles or open support tickets.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer site owners' overnight questions with published help links.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.