Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Post the next shift's chat list of tickets awaiting a personal reply.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Send approved answers to matching tickets and acknowledge the rest.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.