Send a courteous acknowledgment when a support ticket has no matching approved answer and leave it open for an Agent.
Track tickets awaiting a person and brief the next support shift.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
We use cookies to make this site work and to understand how it is used.
Cookies
We value your privacy and never share your data with third parties.
Necessary
Needed to make the site work.
Statistics
Help us to understand and improve this site.