kintone is a fully integrated social collaboration and customizable business application cloud platform that allows internal and external teams to solve business process inefficiencies through database and work flow-driven custom apps, communication and collaboration. kintone can be used for custom CRM, Project Mangement, SCM and much more.
Turn investigated product faults into bug issues engineers can act on.
Your engineering team gets a prioritized bug in its issue tracker, and your support owner gets the link on the case.
Pass escalated product tickets with the issue and work already tried.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.