Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Answer documented product questions and hand off issues needing diagnosis.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Answer documented product questions and escalate gaps with chat context.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.