Label incoming mail, surface deadlines, summarize threads. Every one is ready to run, and you can adjust it in plain language.
Email new referred leads and leave their first contact ready to review.
New referral leads get an introduction tied to their stated need, and you can see the exact email and next step on the lead.
Reply to new inbound leads and mark questions for a sales owner.
Your prospects get a useful first reply when your guidance covers their question, and you can spot threads that need your answer.