Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Screen incoming complaints and flag those needing prompt attention.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Draft replies that clarify what a new inquirer needs.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.