Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Send signature requests when client intakes are approved.
Your client agreements go out for signature after intake approval, and the intake owner can see who received the request and whether it was sent.
Draft replies that clarify what a new inquirer needs.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.