Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Answer routine chats and pass open questions along with their history.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Leave chat handoffs with the exact question staff must check.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.