Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Create tickets for ready customer issues and return their references.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Route urgent complaint submissions to the responsible person by email.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.