Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Clear common how-to emails from the support inbox with approved steps.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
Route tickets needing judgment into the lead's decision view.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Answer repeat support questions and queue uncertain chats for follow-up.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.