Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Send each proposed reply to the teammate assigned to the customer thread.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Leave a reply draft in the complaint thread for review.
Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.