Escalations AI-Agents for Customer Service Representatives in Web Hosting working with OneSignal
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Escalate Customer Chats
Ask a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Works with
32 tools
32 tools
Request Email Reply Approval
Email a proposed answer beside the customer's message for review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Works with
24 tools
24 tools
Hand Off Escalated Cases
Notify the former case owner who now has the escalated case.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
Works with
26 tools
26 tools
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