Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft review replies using available buyer and order emails.
Get a review reply to approve, with a separate note on any order issue to handle before you post.
Draft cancellation replies for review in the customer's email thread.
Your rep gets a cancellation reply draft based on the latest emailed order update and your terms, with anything uncertain flagged before sending.