Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Flag complaints for private follow-up alongside each reply draft.
Get a review reply to approve, with a separate note on any order issue to handle before you post.
Flag uncertain cancellation decisions in drafts for team review.
Your rep gets a cancellation reply draft based on the latest emailed order update and your terms, with anything uncertain flagged before sending.