Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Surface urgent customer problems in chat with a link to their report.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
Keep a copy of sent chat replies and receive requests to step in.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Answer common calls and surface requests needing a team member.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.