Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Spot serious complaints before they get lost among routine feedback.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Give visitors quick answers and keep uncertain questions with a person.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.