Label urgent mail, summarize threads, send daily briefings. Every one is ready to run, and you can adjust it in plain language.
Assess linked chat messages for spam and explain the signs.
Your moderators get a reasoned second look at possible spam, right in the review thread where they asked for help.
Skip spam and answered threads, then flag comments needing a person.
Keep up with your Instagram comments: routine questions get replies in your voice, while comments needing your judgment arrive in a daily chat list.