Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft client responses from the message thread and guide.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Send approved client agreements and record each request's status.
Your client agreements go out for signature after intake approval, and the intake owner can see who received the request and whether it was sent.
Draft client replies that keep prior requests in view.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.