Record whether a lead received its first email and still needs personal follow-up.
Keep lead reply statuses current across sales handoffs.
Your Zoho CRM leads show whether someone sent a first reply, and owners get a clear task when outreach is still due.
Track first outreach across reps without overwriting later lead stages.
Your CRM shows when a rep first emailed a lead and whether follow-up is owed, with uncertain matches sent to the rep for review.