Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Answer routine customer calls and surface questions needing a person.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer common WhatsApp questions using approved customer guidance.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Reply to clear FAQ tickets and leave other questions open for Agents.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.