Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Send approved answers to matching tickets and acknowledge the rest.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Send unclear visitor chats to the team with earlier messages attached.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.