Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Reply to shoppers' order questions in chat using store records.
Your shoppers get order answers in website chat, using the details your store already has on record.
Answer clear FAQ tickets and leave other questions open for follow-up.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.