Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Answer clear FAQ tickets and leave other questions open for follow-up.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Reply to common questions so representatives can handle harder cases.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.