Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Answer common calls and surface requests needing a team member.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer repeat WhatsApp questions using the team's approved answers.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.