Send an approved reply to the person who sent the incoming message.
Answer common visitor questions and flag requests needing staff help.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Answer common appointment texts and flag questions for front desk staff.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Confirm visit times by text and pass unclear requests to the coordinator.
Your customers get an automatic text message reply with their confirmed appointment time or next step, while unclear requests reach your coordinator.