Label incoming mail, surface deadlines, summarize threads. Every one is ready to run, and you can adjust it in plain language.
Keep standard replies consistent and show chats needing staff attention.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
See which customer texts got approved replies and which need staff.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.