Identify a customer complaint that needs prompt attention and flag it for follow-up.
Flag guest complaints needing prompt attention and email the follow-up list.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
Flag guest complaints that need the service lead's attention.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Catch guest complaints about safety or repeated failures quickly.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.