Identify a customer complaint that needs prompt attention and flag it for follow-up.
Flag urgent complaints and email the open cases due for follow-up.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
Send urgent complaints with ticket history and reasons to follow up.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
See which complaints need prompt action and who owns each one.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.