Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Draft customer replies for a teammate to approve.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Draft customer replies or a clear question when details are missing.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.