Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Draft replies to new inquiries from the shared message thread.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Draft replies that clarify what a new inquirer needs.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.