Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Draft replies to incoming requests using the team's guide.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Draft replies to office requests for review before sending.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.