Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Put a customer reply draft in your chat for review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
Draft client replies that reflect the full account conversation.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.