Write a reply to a new customer inquiry and leave it as a draft for a person to review and send.
Draft answers to customer questions using chat and account notes.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Draft replies to users whose product issue remains open.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.