Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft answers to customer questions using chat and account notes.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Draft replies to users whose product issue remains open.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.